SenWin Redemptions Reference

Overview

Ticket expiration ensures tighter control over ticket redemption by setting a limit on how long a ticket remains valid. This feature depends on printers configured to include timestamps and is available on version 1.2.0 or higher.

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Ticket Expiration Settings

Expiration rules are enforced based on the timestamp printed on each ticket. These settings are configured under Settings → Expiration.

Enable Expiration

• When enabled, tickets with timestamps will expire after the configured number of days.

• Expired tickets cannot be redeemed unless a partial payout is pending (see below).

Days Until Expiration

• Sets the number of days a timestamped ticket remains valid from the date of printing.

• Once expired, tickets are marked as invalid.

Pay Partial Tickets After Expiry

• Ensures customer satisfaction by allowing partial redemptions to be completed even after expiration.

• Only applies to tickets that were initially redeemed before expiration but could not be paid out in full due to insufficient cash.

Allow Non-Timestamped Tickets

• Enabled: Allows redemption of tickets that do not contain a printed timestamp. These tickets will never expire.

• Disabled: Tickets without a timestamp will be rejected automatically. Useful for enforcing strict expiration policies.

Time Zone

• Defines the time zone used for interpreting all ticket timestamps.

• This should match the time zone configured on your printers to avoid misinterpretation of print or expiration dates.

• Example: A ticket timestamped 11/01/2025 8:00 PM will be interpreted as 8:00 PM EST if the time zone is set to Eastern.

Restrained Redemption

• Enabled: Limits the number of ticket redemptions allowed within a defined time period. Once the limit is exceeded, the kiosk will enter an out-of-order (lockout) state.
• Disabled: No limit on the amount of redeemed tickets.

Redemption Cycle Duration

• Specifies the length of time during which redemptions are monitored before a lockout is triggered.

Ticket Limit Per Redemption Cycle

• Sets the maximum number of tickets that can be redeemed within the specified redemption cycle duration.

Redemption Lockout Duration

• Determines how long the kiosk will remain out of order once a lockout is triggered.