Reliance Printer Config Settings

These settings can be found in the Reliance Tools app while a printer is connected to the PC.

Print & Output Settings

Print Quality – Adjusts the resolution or dot density to affect the print speed.
- Normal is a balance of quality and speed.
- High-Quality prints slower with greater detail and clarity.
- High-Speed prints faster with reduced detail.
Print Density – Controls the darkness of printed text and graphics by varying thermal head intensity. Higher settings produce darker output but increase energy usage and print head wear.
Paper Slack – Sets the extra paper length allowed before cutting or presenting to minimize tension and reduce paper jams.
Paper Size – Defines the ticket/paper dimensions. This must match the installed paper roll for correct alignment and cutting.

Ticket Retraction – Determines whether and when a ticket is pulled back if the user does not take it.
Ejector – Controls the motorized mechanism that delivers the ticket to the customer.
- Presenter Mode prints and cuts the ticket before it is presented to the customer.
- Continuous Mode presents the ticket to the customer as it is being printed.
Ticket Timeout – The maximum time (in seconds) the printer waits for the user to take the ticket before performing the Timeout Action.
Timeout Action – Defines what happens when the Ticket Timeout is reached:
- Nothing will cause the ticket to stay in the presenter until another ticket is printed.
- Eject will cause the ticket to be dropped outside of the printer.
- Retract will cause the ticket to be pulled back inside the printer for disposal.
New Ticket Action – Determines printer behavior if a new print command arrives while a previous ticket is uncollected:
- Eject will cause the ticket to be dropped outside of the printer.
- Retract will cause the ticket to be pulled back inside the printer for disposal.
- Queue will print tickets one after another once each previous ticket has been taken.
Present Length – Sets how far (in millimeters) the ticket extends from the bezel for customer retrieval.

Carriage Return – Enables or disables recognition of the carriage return command (move print position to the start of the line).
Line Feed Enable – Enables recognition of the line feed command (advance paper by one line).
Autocut – Enables automatic cutting of the ticket after printing.
Autocut Timeout – Sets the delay (in seconds) before cutting after printing is complete.
USB Serial Number – Assigns a unique ID to the printer’s USB interface, used to distinguish multiple Reliance printers on the same system.
Virtual Comm Port – Configures the USB connection to emulate a serial COM port for legacy software compatibility.
Startup Ticket – Toggles whether the printer outputs a configuration ticket at power-up.
Truncate Blank Space – Removes unnecessary blank lines or trailing whitespace from tickets to reduce paper usage.

ESC/POS Line Spacing – Adjusts line spacing based on ESC/POS command set (commonly used in POS systems).
2D Barcode Quiet Zone – Defines the required blank margin around 2D barcodes to ensure proper scanning.

Pull Tab Mode – Activates functionality specific to pull-tab style tickets, ensuring correct presentation, alignment, and cutting for game tickets.
Locks the CPI – “Characters Per Inch” lock, prevents software from overriding set font spacing/density for consistent output.