Platinum Error Codes

Platinum Diagnostic LED Indicators

The Platinum bill acceptor must be powered on to display LED diagnostic codes.
A multicolor LED is located at the rear of the unit and will flash a specific number of times to indicate certain conditions.

• Solid Green → Unit is functioning normally and ready for operation.

• Flashing / Solid colors → See the tables below for error definitions.

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Standard Diagnostic Codes

Rear LED Color	LED State	Bezel LED	Definition
Off	Off	Off	No power
Green	Solid	Off	No error
White	Solid	Off	Critical error
Red	Flash	Off	Acceptor/stacker jam or punch failure
Green	Flash	Off	Cashbox full
Purple	Flash	Off	Cashbox missing
White	Flash	Off	Motor failure
Yellow	Flash	Off	Disabled by host
Blue	Rapid flash	Off	OAS lockup
Red	Rapid flash	Off	Brownout / low voltage

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Diagnostic Codes with USB Drive Inserted

Rear LED Color	LED State	Bezel LED	Definition
Red	Rapid flash	Rapid flash	Error
White	Rapid flash	Rapid flash	AutoRun started
Green	Rapid flash	1 flash w/ pause	Firmware update in progress (.ptix file detected)
Blue	Rapid flash	2 flashes w/ pause	Configuration update in progress (.plat file detected) — file name must include “active”
Purple	Rapid flash	3 flashes w/ pause	Exporting all diagnostics data to USB drive
Alternating Red & Blue	Rapid flash	None	Downloading firmware (bootloader mode) — Do not remove power. If this persists for several minutes, update using the PlatinumTools PC application