Apex 7000 Error Codes

Entering Diagnostic Mode:

• Ensure the bill acceptor has power then press and hold the Diagnostic Pushbutton (left rear of acceptor, viewed from the back) for 1–5 seconds, then release. The front bezel LEDs will flash to indicate a diagnostic code.

  

  ⚠️ Holding it longer than 10 seconds puts the acceptor into Configuration Mode. If this occurs, cycle power and retry.

To Exit Diagnostic Mode:

• The unit will exit automatically after 30 seconds or press the diagnostic button again for 1–5 seconds.

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Front Bezel LED Flash Codes

Flashing Code	Meaning	Corrective Action
LED always OFF	No power	Verify power is properly applied.
LED always ON	No errors; unit is OK	None.
1 Flash	Bill path obstruction	Remove cassette & lower transport. Inspect and clean.
2 Flashes	Stacker jam	Remove cassette & lower transport. Inspect and clean.
3 Flashes	Cassette full	Remove and empty cassette.
4 Flashes	Cassette removed	Reinsert cassette.
5 Flashes	Acceptor hardware failure	Replace the acceptor or contact PTI Technical Support to send in for repair.
6 Flashes	Acceptor not enabled	Check host system to ensure it has enabled the acceptor.
10 Flashes	Configuration mode entered	Insert configuration card or cycle power to exit.
Rapid Flashing	Detected stringing attempt or dirty anti-stringing sensor	Clean optical sensors on the lower transport (both sides of the bill path). Cycle power after cleaning.